Refund Policy

 

One of the most important things to know when online shopping is how do I get my money back when a refund is needed.  Our Refund Policy is here to advise you on how we would process your refund should that need arise.

 

The Refund

When a refund is needed, we will refund all refundable charges back to the payment method that you originally used when you completed your transaction.   Unfortunately, we do not have the ability to issue a refund to a different payment method.  If you do not want us to process your refund to your original payment method, then upon request, we can issue you a store gift certificate.  

 

Refundable Charges

If your order is being refunded for any reason other then an error on our behalf, you will receive a full refund of all refundable charges with the exclusion of any shipping charges that were paid by you.  In addition, orders that qualified for free shipping prior to your return but no longer qualify because the order total is below $75 will have the original shipping charges paid by us excluded from your refund.  

 

Timeframe

Once your item has been returned and processed, we will immediately issue a refund back to your card and notify you that your refund has been sent.  Please keep in mind that processing times vary from banks to banks.  Therefore, we ask that you allow at least 5 - 10 business days for you to see your refund reflect in your account.  If find that this time period has elapsed and you still don't see your refund, please contact our Care Team for further assistance.